Blog of the Ages
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Chicago, Illinois., February 15, 2017:
Caremerge today announced that it has joined14 fellow CommonWell members in committing to build new application programming interfaces (APIs) that will complement existing services and increase the value of the CommonWell network to individuals and caregivers. The existing CommonWell services, which include person enrollment, record location, patient identification and linking, and data query and retrieval, are all live nationwide.
Joe, you’re a few weeks into your time at Caremerge. Thanks for agreeing to be a part of this new series we're starting in 2017 to highlight the awesome Caremergers that make up our teams.
How did you find out about Caremerge?
I was recruited and liked what I heard about the company. Salespeople always get calls from recruiters but what made Caremerge different was that once I learned about it, I really liked it. Before I went forward with conversations, I wanted to make sure the company was on the right footing and was well funded.
Once I came to the office, I really loved the culture. Everyone is passionate and energetic, they believe in what they’re doing and they like disrupting the industry we’re in. The office is informal but people are intense, getting things done but still really enjoying the work they do. It’s definitely not a suit and tie type of environment but it is fast-paced and it seemed like an exciting group to work with.
Right on, I'm glad our informal office gear pulled you in...and that our intense personalities appeals to you. What else appealed to you about Caremerge?
I liked that it’s a start-up; Caremerge being a relatively young company meant I have a chance to make my mark and have a voice in the company.
I have to say, it’s exciting to be able to talk to the CEO of the company and get to know him and see how passionate he is and how energetic he is. In a lot of tech companies you don’t get a lot of exposure to the executive team and here it couldn’t be more different. I think everyone is very collaborative, it’s more of a family-type culture than anything else. Plus it’s fun. Everyone likes to have fun and laugh, even while they get stuff done. There is no corporate red tape situation ever.
Besides Asif, our CEO who is awesome - what did you think about the Sales & Marketing Team?
I like the team a lot, it’s an all hands on deck situation where everyone really works well together and seems to like one another. I liked Jeff [the VP of Sales & Marketing] a lot, he seemed very knowledgeable in how to grow and structure a sales team. I like the fact that he’s done it before but he’s still open to suggestions as well. I’ve worked in places before where leadership was very set in their way and it wasn’t very fun; you end up feeling as though your opinion doesn’t matter or that you’re not a valued part of the team. Jeff made it clear that wouldn’t be the case here and I appreciated it.
What’s your primary take on Caremerge a month in?
My favorite thing so far is the energy everyone brings to the table. Everyone seems to feel so strongly about bettering the care seniors receive - I like that piece. I’ve had grandparents in senior living so I understand what it was like and the changes Caremerge is trying to make. That’s what gets me excited right now.
Alright Joe, I have to ask what your favorite solution is out of the entire care coordination network.
I really like Family Engagement. #1 because I think I can sell it and #2 no one else is doing it as in depth as we are with such a focus on it. Other companies in the industry might touch on it but we are more well-rounded. Plus I think the tool is really important, families do want to know what is happening with their family member and whether they are enjoying the next stage of their life - especially if they don’t live nearby. I would have loved this when my grandma was in Assisted Living.
I don’t think too many companies in the healthcare space have ever concentrated on the family side. Families weren’t historically considered a key stakeholder and Caremerge realizes they play an important role, especially in senior care.
Dina, we originally documented Royal Oak’s success in 2015. Over one year later, are things still running smoothly for Family Engagement?
Yes! We have so many families who will check in to see what their parents or relatives are doing. We know they like having that bird’s eye view without always having to call; it gives people a sense of peace knowing things are well.
Phone calls have decreased and all of our staff that engage in Caremerge have noticed how much easier it is to share information without everything having to be a call or callback situation.
Social media isn’t the exclusive
domain of the young. According to the Pew
Research Center, internet use among those 65 and older grew 150
percent between 2009 and 2011, the largest growth in a demographic group.
Further, the 2012 study showed that of those that go online, 71 percent do so
daily and 34 percent use social media. Grandparents are becoming proficient in formerly
“alien” things like Skype and Facebook and liking it. The internet become a healthy, emotional outlet and word
of its benefits has spread like wildfire among the elderly.
Have you ever gone to an ATM and the person in front of you walks away saying, “It’s not working?” What do you do? You walk away and try another machine, right?
That’s a psychological reaction referred to as “social proof.” We tend to trust the opinions and experiences of other consumers, and we will often make buying decisions based on those opinions.
The end of the year is a great time to reflect on the lessons learned as we all prepare to tackle on the new year’s challenges. What better way to reflect on industry trends than a Top 10 List of our most read articles? Here are the articles thousands of senior living professionals like you clicked and read.
On the 12th day of Caremerge
My community gave to me
12 memories in the making
Nearly two years after the Centers for Medicare & Medicaid Services (CMS) launched CPT code 99490, physician practices hesitate to launch chronic care management (CCM) programs.
According to CMS, of the 35 million Medicare patients eligible for CCM programs, the agency has only received reimbursement requests for about 100,000 patients.
On the 11th day of Caremerge
My community sent to me:
11 hot coffees piping
On the 10th day of Caremerge
My community gave to me
10 Wii Bowling Winners Leaping